Testimonials & QualificationsSteven Hewlett and his brothers are the third generation of their family to work as master thatchers.
Call Steve today on 01980 611 880 or 07790 020 917
Member of the National Society of Master Thatchers
Steven Hewlett, master thatcher, and his team are well aware that the success of their business depends not only on their skill and craftsmanship, but also their customer interaction and service standards. This is why Steven encourages all his clients to write a review or testimonial, and at the end of a job always asks his customers whether they have any complaints about any aspect of the experience.
Feedback good or bad is essential, he believes, because only by knowing what he and his thatchers do right or wrong can he keep improving his standards on all fronts.
Judging by reviews already received on Google, Steven hasn’t got much to worry about. His Google business profile has a 5-star rating, and customers are full of the highest praise, like:
I wanted to write to say thank you so much for an absolutely fantastic job on rethatching our roof. We are absolutley thrilled with the end result and it really finishes off our house and brings it alive. We also wanted to thank you for your super attitude and friendly family service. The happiness you brought to the job and your friendly and flexible approach was a real attribute we valued.
Please use this as a letter of recommendation for other work and customers, it was a pleasure having you and your family team work here. We will always use you as our preferred thatcher.
I have just had Steven replace the thatch ridge on our house and found his service excellent from start to finish. He was highly recommended by a trusted friend who has used his services in the past. Steven turned up at the agreed time to inspect the roof and gave us his expert opinion of what work was necessary to maintain it’s integrity and prolong the life of our roof.
He kept the repair work to a minimum and offered a quote at the time of inspection along with a date for competing the work. Scaffolding was required which he organised and liaised with us in advance to agree when it would be erected. Steven was a pleasure to have working on our property, turning up on time, being very polite and friendly, working unobtrusively and efficiently. He was happy to show us what he was doing and explain the thatching process which was fascinating as well as informative for our future thatching requirements. The work was completed to a high standard, promptly and without mess.
We had Steven re-thatch our ridge and make some overdue repairs. He came to our home, assessed and quoted on the day showing his experience. He organised everything, thatching, scaffolding and even ordered a portaloo as we have a young baby and he did not wish to disturb us. He attended site when he said he would and updated us every day on his progress. He advised us of how to look after and maintain our thatch in the years to come. Steven was always polite and respectful to both us and our neighbours, and overcome some tricky access issues without complaint. When more work is required, we wouldn’t hesitate calling Steven again.
Steve and his team are seasoned professionals – they have transformed our cottage from an eyesore into a thing of real beauty!
Steven Hewlett Thatchers really appreciate your comments. We look forward to receiving more reviews on our Google page … just click on the link and say your piece!
We’re also grateful if you take the time and trouble to drop us an email to email@example.com, or – as many of our happy clients have done – send us a good old-fashioned letter by snail mail to our office at Little Dale Farm, 195 East Gomeldon Road, East Gomeldon, SALISBURY, SP4 6NA.
We look forward to hearing from you.
Please Leave a Review
Our family business has completed a number of courses accredited by all the relevant industry training providers.
This includes National Society of Master Thatchers, City & Guilds of London Institute & Rural Development Commission, & most recently our RSQS Certification.